Shipping + returns | Catch The Sunrise
Find out about your shipping options for UK, Europe and worldwide.
We use Royal Mail to ship orders across the world. As most of our jewellery is made to order, we aim to dispatch items within 5 days.
You have the freedom to choose between two basic delivery options or Special Delivery Guaranteed by 1pm®. If you choose from the two basic delivery options (Royal Mail 1st Class or Royal Mail 2nd Class) please be aware that you will be liable for any loss or delay with your parcel, as jewellery is not insured for these services. We will not accept any responsibility for orders not received when a basic delivery option has been selected.
Orders delivered via Royal Mail Special Delivery Guaranteed by 1pm® service will require a signature on delivery, so keep that in mind when selecting your shipping address. We cannot take responsibility for attempted deliveries while you are out. Items cannot be left in a 'safe place' as a signature is required.
Royal Mail Special Delivery
(Next day by 1pm, fully insured against loss)
Royal Mail 1st Class
(1-2 business days, not insured against loss)
Royal Mail 2nd Class
(2-3 business days, not insured against loss)
Please note that estimated delivery times will not include the time it takes for us to create your jewellery in the studio and dispatch it.
We offer International shipping via Royal Mail's International Signed For Service. Check which zone applies to your shipping address here.
All taxes and customs duties are the responsibility of the customer. Our products are sold in GBP on a delivery duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are advised to check these details themselves before placing the order.
Late or Lost Deliveries
If your delivery has been delayed, then please contact us and we will chase it up with the Royal Mail.
If you have chosen Royal Mail Special Delivery Guaranteed by 1pm® service, we cannot refund or replace lost items until 20 working days after the date of despatch (30 days for international items) - this is when the Royal Mail classes items as being lost.
If you have chosen one of our basic delivery options, (Royal Mail 1st Class or Royal Mail 2nd Class) please be aware that we will not be able to refund or replace lost items, as clearly stated above.
When items are sent to another country, your parcel is often handled by more than one postal service. Unfortunately that means delivery problems are more likely. When we send a parcel abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks. We cannot be held responsible for goods that are lost or delayed in transit.
Returns and exchange policy
All returns and exchanges must be within 14 days of purchase.
No return on customised items. All studio/pop up sample sales and customised items are final sale and non returnable/refundable.
If you would like to return an item please get in touch with us at email@example.com to arrange. Please do not just post the item as we will not be able to accept the delivery and this will delay your return.
• The item must be shipped with its original packing slip as proof of purchase from catchthesunriseuk.com.
• The items must remain in the condition they were sold in- undamaged, unworn and in the original packaging.
• We cannot accept returns of earrings for hygiene reasons.
• We cannot accept returns on customised/personalised item, this includes the LUNAR necklaces, HORIZON necklaces and bespoke ring sizes. These are made specially to order, so please double check your order is correct.
• Original shipping costs will not be refunded unless the item is deemed faulty by our quality control team.
• Customer must cover the cost of returning items.
If you would like to exchange an item please get in touch with us at firstname.lastname@example.org to arrange. Please note that customised items cannot be exchanged.
When we receive your item for exchange we will refund you and then you will need to reorder the item in the size you request through the website.
We do not accept any responsibility for postage costs, nor for any items lost, stolen or damaged in transit. We recommend you return items via an insured and reliable postal service, for example Royal Mail Special Delivery Service. Postage cost will not be refunded.
We are not responsible for items unclaimed from Royal Mail delivery offices. Items returned to us that have been unclaimed will be refunded minus the shipping cost.